This is an error I thought I’d add to our ‘When Things Go Wrong’ section. My thanks goes to Alaa Ramadan, who both identified the error and discovered it’s solution. You can find the thread here.
The error presented itself when the user was attempting to complete a refund check transaction in the RM module. (Sales | Transactions | Refund Checks).
As it turned out, the associated vendor record had been put on hold thus preventing the refund check creation. Clearing the hold checkbox on the Vendor Maintenance window solved the problem.
Until next post,